Returns & Exchanges
At Regalo, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day return window for unopened and non-perishable goods to ensure the highest safety standards.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and photos of the items you wish to return.
Verify Eligibility
Our team will review your request to ensure items are in their original, vacuum-sealed packaging and meet our food safety return criteria.
Pack and Ship
Once approved, securely pack your items in the original shipping box and use the provided prepaid shipping label to send the package back to our warehouse.
Receive Refund
After we inspect the returned products, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing